Community contacts
Government Services
Centrelink 132 468
Department of Veterans Affairs 1800 838 372
Fair Work Ombudsman 13 13 94
Immigration and Home Affairs 131 881
Medicare 132 011
National Disability Insurance Scheme 1800 800 110
Australian Passport Office 131 232
National Dementia Helpline 1800 100 500
NSW Government Cost of Living Hub
Seniors and Pensioners Kit - A guide to Government services
Refugee visas
From 14 February 2023, approximately 19,000 eligible asylum seekers on TPVs and SHEVs may now apply for a permanent Resolution of Status (RoS) Visa. This is a visa for permanent residency, with access to Medicare, Services Australia, short-term counselling for torture and trauma and English language classes.
- You can check your eligibility here
- If you are unsure or need help, check the government factsheet available in different languages here
- Contact a specialist community legal service provider for free advice:
- Start well before your TPV or SHEV expires: if you do not apply before your current visa ceases your presence in Australia will become unlawful.
- Further resources and information from the Refugee Council of Australia are here
Legal services
LawAccess NSW 1300 888 529
Helpline
Beyond Blue 1300 224 636
Kids Helpline 1800 551 800
Lifeline 131 114
National Sexual Assault and Domestic Violence Counselling 1800 737 732
MensLine Australia 1300 78 99 78
Seniors Rights Service 1800 424 079
13 Yarn 13 92 76
Youth Mental Health Services Handbook, September 2023
Domestic Violence Police and Community Booklet
Language services
